Join Date
June 2025
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About Alex Doonanco
Building careCycle, voice AI teams for medicare agencies. Previously grew horizontal voice AI company from $0-$1M ARR in 6 months.
Every great discovery starts with the search for a better explanation.
Every great discovery starts with the search for a better explanation.
Companies & Work
careCycle
careCycle is an AI workforce for medicare agencies and FMOs - helping leading agencies achieve 5x higher conversions, 37% better retention, and saving thousands of agent hours.
We're transforming how Medicare agencies handle member relationships with teams of voice AI agents. We're solving the industry's biggest challenge: 50% annual member churn caused by poor post-enrollment engagement.
Our multi-agent AI teams work together to handle the entire customer journey - from initial contact through enrollment and ongoing care. When a lead comes in after hours, one AI agent answers and schedules a callback, another calls at the perfect time, a third captures qualifying information, and a fourth handles the warm transfer to a licensed agent. This approach helped a leading FMO write over $2M in renewals during AEP 2024 while reducing agent talk time by 20% per sale.
We've pioneered a purpose-built solution for Medicare's unique compliance requirements. Unlike generic AI platforms, our system features built-in HIPAA/CMS compliance, real-time data structuring, and seamless CRM integration. This enables agencies of all sizes to deliver enterprise-grade member care without massive infrastructure investments.
Early metrics show the power of our approach:
- 5x increase in after-hours conversion rates
- 37% improvement in 90-day retention
- 3,000+ agent hours saved in a single AEP
- $2M+ in additional renewals during AEP 2024
The Medicare Advantage market represents a massive opportunity, with over $360B in annual premiums and growing 10% year over year. By solving the member retention challenge, we're positioning ourselves to capture significant value by transforming the member care experience for beneficiaries.
We're transforming how Medicare agencies handle member relationships with teams of voice AI agents. We're solving the industry's biggest challenge: 50% annual member churn caused by poor post-enrollment engagement.
Our multi-agent AI teams work together to handle the entire customer journey - from initial contact through enrollment and ongoing care. When a lead comes in after hours, one AI agent answers and schedules a callback, another calls at the perfect time, a third captures qualifying information, and a fourth handles the warm transfer to a licensed agent. This approach helped a leading FMO write over $2M in renewals during AEP 2024 while reducing agent talk time by 20% per sale.
We've pioneered a purpose-built solution for Medicare's unique compliance requirements. Unlike generic AI platforms, our system features built-in HIPAA/CMS compliance, real-time data structuring, and seamless CRM integration. This enables agencies of all sizes to deliver enterprise-grade member care without massive infrastructure investments.
Early metrics show the power of our approach:
- 5x increase in after-hours conversion rates
- 37% improvement in 90-day retention
- 3,000+ agent hours saved in a single AEP
- $2M+ in additional renewals during AEP 2024
The Medicare Advantage market represents a massive opportunity, with over $360B in annual premiums and growing 10% year over year. By solving the member retention challenge, we're positioning ourselves to capture significant value by transforming the member care experience for beneficiaries.
